Shipping_Policy

Shipping Policy

All orders are processed and shipped within 2 business days of order placement. This means that if your order is placed after 3 PM CST on Friday, your order will be processed and shipped by the following Tuesday. We make every effort to ship all orders as soon as possible, however, order volume will play a role in how quickly we are able to process and ship your order and is the reason for the process time.

** IT IS NOT OUR POLICY TO SHIP ON WEEKENDS OR HOLIDAYS. **

Products are shipped through the United States Postal Service (USPS) or through UPS if you so choose. Once an order is processed, we will email you the tracking information, so you can follow your purchase all the way to your doorstep.

Free Domestic Shipping - All orders that are shipped to a United States address via “standard shipping" will be sent via USPS first class envelope or package at no cost to you. Excludes shipping to Alaska and Hawaii. This shipping method offers fast, nationwide delivery in three days or less, closely matching the speed of Priority Mail. Deliveries can be shipped to any U.S. address, PO Box, and many APO/FPO/DPO destinations. You can choose a different shipping method during checkout at your own expense.

Additionally, Mellow Mammals is not responsible and will not issue refunds for any international shipments that are lost or taken by customs. If you have any questions about this policy, please contact us at: support@mellowmammals.com

Cancellation/Refund Policy

At Mellow Mammals we understand that your mammal is more like a child to you than a pet, (we feel the same way about our fur babies). We further understand the desire for immediate relief and improvements in health when it comes to caring for those we love, (we also want the same thing for our animal family). However, we feel it important to stress that CBD typically does not have an immediate effect and requires time to adjust the endocannabinoid system to bring about a state of homeostasis. For this reason, we recommend allowing 15 to 30 days of use before deciding about your product's effectiveness. We do want to ensure that you are completely satisfied with your purchase of our products and do not make the 30 day wait mandatory for a refund, this is merely a suggestion. In order to alleviate your stress and monetary risk from purchasing a CBD product, we offer a complete money back guarantee on everything we sell. If you have not seen a positive change in the life of you or your fur baby at any level and/or are simply unsatisfied with our product, please contact us for a full refund at: sales@mellowmammals.com with "refund instructions" in the email title. Refund instructions will be emailed to you at the time of request.

Goods and Services Tax

Mellow Mammals will not be held responsible for any additional charges that your government applies to the shipment in regard to import fees (Goods and Services Tax or Value-added tax). If the tariff dues go unpaid, your package will be returned to us, and a refund will not be applied. It is your sole responsibility to ensure all applicable taxes and fees are paid in order to receive your international shipment in a timely manner.